Wong’s Wok is one of those places in the area famous for take-out Chinese cuisine. We’ve actually had take out from Wong’s Wok before, so we thought it would be a good idea to check out the “eat in” dining experience the place has to offer.
My wife had a restaurant.com coupon to use at Wong’s Wok, which by the way is in the Trinity Point Shopping Center, Washington, PA.
The staff was very friendly, and eager to help us make a choice based on what we like (ex: do we like chicken? do we like beef? vegetables?). After sampling a couple different offerings, I made my decision; deciding on the “Shrimp and Chicken” and “Amazing Chicken” with fried rice, an egg roll, along with a side of wonton soup. Yep, it’s a lot. Hey, I was hungry, plus I wanted to be able to have plenty left to take home. Nothing is better than heating up a good helping of Chinese food when that certain time to snack comes up.
The young lady who waited on and helped us (whose name was “Katy”) even offered to have our food brought to the large corner booth they suggested for us.
The experience sounds pretty good so far, right? Unfortunately, from this point forward, this is where it goes downhill … real fast.
My egg roll was cold, and when I say cold, it was downright lower than room temperature. I don’t know what the staff at Wong’s Wok were thinking, but the last time I checked, food should be served piping hot.
Secondly, the wonton soup, while warm (not hot), severely lacked any flavoring. The broth was watery, the wontons tasteless. The soup lacked any kind of seasoning whatsoever. Pity.
My plate of Shrimp and Chicken, Amazing Chicken, and fried rice? All cold. What’s the deal with serving food cold?
I just don’t get it. The Amazing Chicken tasted pretty good, in fact, it was probably the only item out of my meal containing any flavor. The Shrimp and Chicken tasted “fishy.” I just couldn’t finish it.
All in all, while the staff were friendly and quite helpful, the quality of the food sucked. I’ve heard so many good things about this place, especially from several people on Facebook. I have no idea what these people were thinking, but the next time I’m in the mood for Chinese food, I’m going to Sesame Inn.
- Aperture: ƒ/2.8
- Camera: iPhone 4
- Taken: 3 February, 2012
- Focal length: 3.85mm
- ISO: 640
- Shutter speed: 1/15s
I was just alerted to this review, and I figured I would take a minute to reply…
My name is Erick and I help manage this establishment.
I’m sorry your dining experience wasn’t up to your standards. They quite possibly may have missed our standards as well. Yes, like you’ve noted from many comments you’ve heard, either through facebook or through personal channels, we’ve earned our reputation through over 22 years of being in business so the fact that you had this experience is disappointing to me as well.
According to you, you’ve had our takeout before so I hope that your food was good enough to warrant coming back in to dine in? With that, I would hope that our food was better seasoned to your taste when you did have it for takeout? If so, then perhaps I might invite you to come back and have a meal on me, where you can sample a few more items on me before making another choice in items for your meal?
Again, my name is Erick, feel free to come find me Monday through Friday!
Thanks, Erick. I’ll take your offer into consideration. Most appreciated.